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Privacy & Security

We know you take steps to protect your identity, your family and your home. That’s why we take fraud protection seriously for all Fifth Third Bank customers. If you suspect your Fifth Third account has been the target of a phishing scheme or other fraudulent activity, contact us immediately. We’re here to provide protection and ensure the information you entrust us with remains safe.

Forward suspected phishing emails and text messages that appear to be from Fifth Third Bank to 53investigation@security.53.com.

Protecting Yourself from Phishing

To help keep you and your money safe from fraudsters, be on the lookout for these common warning signs. And remember: We’re always here to help.


To report fraudulent or suspicious activity with your account, call 800‑972‑3030, Monday through Friday, 8 a.m.‑6 p.m. and Saturday, 10:00 a.m.‑4 p.m., ET. To report activity on your card, follow the prompts to dispute a transaction or report a card lost or stolen for 24/7 service. You may also report your card as lost or stolen at any time online or via the Fifth Third mobile app.

How We Protect You

When you entrust your banking details and sensitive information to Fifth Third, you can count on us to do our part to help shield you and your accounts from would-be fraudsters. As a Fifth Third customer, you have access to your own SmartShield™ mobile dashboard for enhanced account security.

We help you stay protected with:

  • 24/7 monitoring, threat blocks and live support
  • Card tracker so you know exactly when your new card is coming
  • Check tracking so you can keep track of checks you’ve written
  • Educational resources to test and build your knowledge
  •   Zelle®1 fraud identification before you pay
  • Identity Alert2 for added protection and peace of mind (available at an additional cost)


Fifth Third Bank also respects your privacy and is committed to protecting it with our privacy policies.

Protect Yourself

Identity theft and fraud can not only hurt your bank account, they can also wreak havoc on the hard work you’ve put in for you and your family’s future. Thankfully, there are steps you can take to bolster your protection:

3 Ways to Keep Your Accounts Safe

Don’t make a fraudster’s job any easier. Use these three security tips to help protect your information.

Current threats and trends

Don’t fall for phish bait.

Has something phishy arrived in your inbox? Phishing emails are a common way that fraudsters try to get unsuspecting recipients to share personal and financial information.

Avoid the bait. Learn how to spot phishing:

Did you know?
Someone falls victim to identity fraud every two seconds.3

Top fraud schemes

Fraud can come in many forms. However, fraudsters have several go‑to favorites, including these four:

  • Malware scams
  • Card‑cracking scams
  • Phone scams
  • Bank Imposter Scam

Take a look at the details below. By knowing how these schemes work, you’re in a better position to protect yourself in case a criminal tries to commit fraud against you.

Committed to Data Security

Banking online is the norm these days. And for that reason, we need to be overly vigilant when it comes to your personal information and providing the best protection possible. Our online banking security tools and processes include:

Committed to Privacy

Fifth Third Bank respects your privacy and is committed to protecting it with our privacy policies. Our commitment also includes:

  • Posting changes to our privacy policy online in a timely manner.
  • Notifying impacted customers of a data breach, where personally identifiable information (PII) was exposed, in a timely manner.
  • Obtaining user data through lawful and transparent means, with consent where required, and using it only for the stated purpose. Refer to the above policy documents for details.
  • Clearly identifying the information we collect, use, share and retain. Refer to the above policy documents for details.
  • Requiring third parties with whom we share data to comply with Fifth Third's policies.