Keep Your Information Protected


Scammers want your personal info

Scammers try to gain your trust by pretending to be from a legitimate business or posing as a trustworthy person in order to obtain your personal information to commit fraud.

How to protect your information in email and over the phone

How we protect your email

  • At Fifth Third, we're taking steps to protect you against "spoofed" emails that pretend to be from Fifth Third Bank.
  • We have implemented email authentication through DMARC (Domain-based Message Authentication, Reporting and Conformance).
  • With DMARC, emails using domains from unauthorized sources will be rejected. That includes emails that use automatic forwarding rules. (The domain is the part of an email address that falls after the “@” symbol:
  • If your Fifth Third email is being auto-forwarded to a new separate address, please update your contact information to include your current email address. That way, you can ensure you won't lose any emails from us. To update your information, simply log in to your Fifth Third online banking account.

How to protect yourself in email

  • Make sure you know the sender and be cautious before clicking on any links or downloading any attachments.
  • Never REPLY to an email with personal information such as account numbers or your Social Security Number.
  • Be suspicious if an email contains spelling and grammatical errors.
  • Be suspicious of emails that convey a sense of urgency and mention negative consequences for failing to respond. 

How to protect yourself over the phone

  • Be suspicious if you get a call or text asking for personal information such as account numbers or your Social Security Number.
  • Be cautious if the person calling or texting has an urgent tone or if you are directed to an automated voice response asking you to validate information.
  • Be cautious about clicking links within text messages.
  • Never provide personal information over the phone or via text unless you initiated the call to a verified Fifth Third Bank phone number.

We're here to help

If you ever have a question or are suspicious about an email, phone call, or text, contact us directly to help.

  • Call us via a verified Fifth Third Bank phone number and ask to be transferred to the person or department mentioned in the communication.
  • Forward suspected phishing emails that appear to be from Fifth Third Bank to Suspicious emails appearing to come from other entities should be forwarded to