Medical Accounts Receivable Solutions

We're here to help:

Our Proven Solutions Increase Efficiency

Get paid on time with Fifth Third Bank accounts receivables solutions. Improve your cash flow and payment efficiencies by implementing Fifth Third’s Biller Direct payment software and Electronic Deposit Manager (EDM). We have a team of experienced professionals in medical accounts receivable solutions waiting to help you get started. Learn more about our payment solutions and explore our other solutions for the healthcare industry.

Biller Direct Patient Payment Solution

Biller Direct can help you lower costs, improve cash flow, reduce late payments—and enhance your patients’ experience. Biller Direct provides a simple way to offer more payment options. Accept payments anytime, whether you choose Biller Direct’s online payment portal or Interactive Voice Response (IVR) telephone payment system.

  • Present patient bills and accept patient payments in a custom-branded website
  • Offer patients a convenient way to pay balances, using ACH and card
  • One-time and recurring payment options available
  • Optional IVR automated phone payment acceptance
  • Robust customer service portal enables your CSRs to initiate payments and conduct research
  • Detailed posting data via online reporting and AR transmission file

Healthcare Lockbox

Enhance the security of your payments while improving your processing efficiencies with Fifth Third Bank's Healthcare Lockbox services:

  • Separate physical lockbox operations for Protected Healthcare Information (PHI) and non-PHI mail processing for increased information security
  • Specialist teams dedicated to handling and processing our PHI healthcare clients' work
  • Option for paperless processing, providing post form image workflow management tools and secure web-based access to your lockbox receipts

Healthcare Electronic Deposit Manager (EDM)

EDM gives you electronic check deposit capability in your office. You’ll have quicker access to your receivables and access to aggregated remittance information through our secure online system. This advanced solution can be leveraged to include EOB documents, along with the check, to help streamline your posting process. EDM’s features include:

  • Virtual check endorsements
  • Quicker access to deposited funds, compared to in-branch transactions
  • Help with mitigating check fraud risk
  • Fewer deposit adjustments by preventing unacceptable items from being captured

Treasury Management Receivables

Fifth Third Bank's comprehensive suite of receivables solutions will help you maximize efficiency and improve your working capital by providing:

  • Optimized working capital
  • Accelerated cash flow
  • Reduced processing costs
  • Increased funds availability

Health Express

Fifth Third Health Express powered by Health iPASS gets your medical practice paid. This service allows you to accept patient payments efficiently. Our innovative product suite engages patients at every step of the patient journey, from our 100% mobile patient intake & check-in, to our automatic payment features.

Throughout the process, we provide price transparency and clear communication of benefits, so patients always know what they owe. We make collecting from patients faster & easier than ever with features like Smart Deposits & Text-to-Pay. Health Express ensures better check-ins for patients and improved cash flow for your medical practice. 

We're here to help:

One Bank for Your Needs

We support a variety of services for businesses looking to improve multiple aspects of their finances through the convenience of one bank that you can value and trust.

Explore all that Fifth Third Commercial Banking has to offer.

Learn More

Additional Resources